Customer Service

Monday, November 19, 2012

  • Overview
  • Module

Putting customers front and center by improving external and internal service to build customer loyalty that leads to customer partnerships

  • Building Customer Loyalty
  • Telephone Service
  • Internal Customer Service
  • Building Customer Partnerships
  • Service-Based Selling
  • Leading an Effective Service Organization
  • Attitudes for Service
  • Complaint Resolution
  • Cross and Up Selling
  • Create Loyal Customers
  • Internal Customer Service
  • Effective First Impressions: Face to Face
  • Telephone Skills – Outbound
  • Telephone Skills – Inbound
  • Referrals
  • Telephone Skills: In & Outbound
  • Manage Customer Expectations
  • Service to Sales
  • Suggestion Selling
  • Generate Customer Interest
  • Customer Value Solutions
  • Customer Follow Through
  • Overcome Obstacles to Customer Service
  • Coaching a Service Team

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